M.A in English Language Teaching (TEFL/ TESL) 1993 Yarmouk University / Jordan ,
B.A in English Language and Literature 1983, Yarmouk University / Jordan
International Business Training Association ( IBTA) TRACK Certified Business Trainer ( CBP Customer Service) Certified Business Trainer ( CBP Business Communication) Certified Business Trainer ( CBP SALES) Certified Business Trainer ( CBP Le
English Language ,English Language Teaching,Business Communication, Customer Service Excellence
Using Certain Genres f English Literature for Teaching Structures and Vocabulary - M.A Thesis)
Training & Working Experience:
Al Ain University 2017 – Now Lecturer
Etisalat Academy- 2001 - date UAE Sr.Training Consultant / Business Communication & English
- Designing and teaching General English (all levels), Professional English, and Technical English Courses. Memo+ Report writing for Etisalat staff and external customers.
- Designing and teaching Effective Communication Skills &Presentation Skills and Customer Service for Etisalat staff and external customers.
- Developing interactive, tailored and stimulating programs in Arabic& English:
for government departments in the UAE& KSA
- Tailoring, creating and developing training materials specific to needs of business and staff for supervisors, managers and sales team.
- Coordinating training sales meetings/Etisalat Academy in Abu Dhabi
Ministry of Education English Language Teacher UAE 1994 – 2001, Jordan 1985 - 1994
- Teaching English language curricula for high school levels.
- Supervising and conducting mid-term and final exams.
- Leading workshops and training courses in teaching methodologies
- Evaluating students’ progress and monitoring their performance.
- Motivating and helping learners build confidence in expressing themselves.
- Assisting learners in improving their English language level on a regular basis.
- Clarifying learning problems and working on improving learners’ study skills.
- Effectively and successfully leading class sessions with high quality customer service.
Yarmouk University, Jordan 1990 - 1996 Part–time lecturer / English language /Summer Courses
Royal Jordanian Air Force Technical College Amman, Jordan 1983-1985 ESP Instructor
Ethical Awareness ( Arabic & English)
An Introduction To Psychology
- TESOL Arabia for 15 years.
- Team Management Systems Development International
- International Business Training Association ( CBP Professional)